Aresco Instant Research
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IVR / CATI / CAPI
IVR - Interactive Voice Response
Julio Aurelio S.A. is a pioneer in the application of IVR technology to automate telephone surveys.
Advantages of the system:
Speed - We significantly reduced the time needed to conduct a local, national or international survey from weeks or days to hours.
Cost control - By minimizing labor requirements we can keep costs accessible to our customers.
Flexibility - The client has a user-friendly graphical interface via the Internet that allows viewing and exploring results from any place, anytime.
Control - As the system is designed and programmed to fit the customer's needs, we can add or modify functions to meet the needs and expectations of every client.
Scalability - The system is designed to incorporate lines at any time allowing us to meet even the most demanding requirements.
CATI (Computer Aided Telephony Interviewing):
These are telephone surveys conducted by a human operator assisted by a computer to implement qualitative/quantitative or only quantitative studies. The participation of a human operator allows extensive questionnaires over time and/or focusing on individuals with specific profiles within a household or company. Operators are guided through a computer, where they can see the questionnaire and follow the structure of the survey step by step, recording the answers instantly.
CAPI (Computer Aided Personal Interviewing):
These are face-to-face surveys where the interviewer has an intelligent device with a GPS (Global Positioning System) that allows the device to gather all or some of the questionnaire data. This information is verified and immediately entered into our servers.